Shop Policies

Processing Time

• Our processing time is 2-4 weeks from when we receive your order. Chiisai Neko is a hand made store so all items are made upon order hence why the processing time is a little longer than usual.

​* During event times, there may be delays and the processing time can be pushed back. An announcement on our website banner will be available if this were to occur*

Returns/Refunds

• We are currently unable to accept at returns or exchanges due to the nature of the items we ship and produce. Being apparel and wearable accessories, all sales are FINAL and cannot be exchanged or returned for sanitary reasons.
• Returns/exchanges may be taken under special circumstances, but any return or exchange must be delivered back to Chiisai Neko 2 weeks after the return label has been sent to the customer. Once the product arrives to us, then we will ship the replacement to you if it is needing an exchange.

Can I cancel my order?

• Unfortunately once an order is placed we cannot cancel that order. Most orders are processed and shipped too quickly to allow for cancellation. 

My package says delivered, but nothing came!

• Unfortunately that is an issue with the post office and Chiisai Neko has no special information or liability when it comes to lost packages.
• Chiisai Neko will NOT contact the post office on your behalf, but can provide package information in regards to color and size when filing a report.

 

By purchasing from Chiisai Neko you are hereby agreeing to these terms and conditions