Shipping policy

Processing Time

• Our processing time is 2-4 weeks from when we receive your order. Chiisai Neko is a hand made store so all items are made upon order hence why the processing time is a little longer than usual.

​ During event times, there may be delays and the processing time can be pushed back. An announcement on our website banner will be available if this were to occur

My package says delivered, but nothing came!

• Unfortunately that is an issue with the post office and Chiisai Neko has no special information or liability when it comes to lost packages.
• Chiisai Neko will NOT contact the post office on your behalf, but can provide package information in regards to color and size when filing a report.